Below are some basic questions (you as the consumer) should ask every plumber BEFORE you allow them to schedule work at your home or office. The questions are standard and the answers are what you will hear from our friendly office staff.
1) What is your hourly rate?
a. Knox Plumbing does have a hourly rate "time + material" as well as a “by the job” charge. If we charge by the job, or the hour you will know how much we are charging before we start any work by being presented a formal quote. The benefit is catered to the consumer. If the job takes longer than expected, you don’t pay a dime more, unless additional work was requested.
2) Do you charge for travel time?
a. We do not charge for any travel time. However, with the economy the way it is, we do charge a fuel charge. Typically the charge is $15.
3) Do you charge for overtime?
a. Yes, for emergency service calls. Our rates are increased for service calls after 5:00 p.m. and before 7:00 a.m.
4) If you give me a quote, will you ever exceed that price?
a. Not for the work listed on the quote.
b. Sometimes we will run into unusual situations after we start the job that may require additional work. We will always stop, inform you of the situation and complete another quote for any price changes. We will always present them to you for approval.
5) What is your normal response time?
a. For emergency calls, we have a response time of 60 minutes or less. In some cases we can be onsite within 20 minutes! (we cannot be held responsible for traffic, weather or other unforeseen items)
b. For service calls that are scheduled during normal business hours, we try and provide all of our clients with a 3 hour “window of time” to expect our arrival. This allows you, the consumer, time to make any necessary arrangements and allows our Technicians plenty of time to complete any unexpected repairs on their previous calls.
c. Our office staff is in constant communication with our Technicians to help expedite them to your home or office ASAP!
6) Are you a licensed contractor?
a. Yes. Knox Plumbing is a licensed plumbing contractor in the state of Florida. Our license number is CFC1428213. Please feel free to go to the Business and Professional Regulations website at www.myfloridalicense.com to check to make sure that our license is valid.
b. Remember, if an unlicensed contractor completes work on your home, and anything goes wrong, you may have a problem with your insurance company paying for any related damages!
7) Do you have insurance?
a. Yes. Knox Plumbing carries General Liability insurance, Workman’s Compensation insurance and insurance on all of our vehicles.
b. For all of our Property Management clients, we can provide all necessary waiver of subrogation endorsements as well as the “added insured” endorsement your firm may require.
8) What if I need something done in an emergency and you don’t have the parts on your truck?
a. We have priority access to our supply houses in emergency situations. If we don’t have it, and it is not available at local home improvement warehouse, we can contact a local supply house and gain access to the require material.
b. This assumes it is not a specialty order item, and there is a nominal charge for this exclusive service.
c. If we are unable to obtain the part needed, we will do our best to leave the situation in a suitable condition.
9) Are your Technicians: ‘sub-contractors’ or employees?
a. Knox Plumbing only has employees. All our employees must be drug-free and must pass a stringent criminal background check as well. Each individual hired by Knox Plumbing is a qualified person to properly represent our company.
b. The only time a subcontractor will be used is when you ask for drywall, cabinet, tile work, and etc. , at which time you will be notified of the company being used.
10) What payment methods does your company accept?
a. Knox Plumbing accepts personal checks, Visa, Mastercard and cash.